chronx Find something you love to do and you'll never have to work another day for the rest of your life

Restoring iPhone Software… … … … … …

Recently I have been having problems making it through a full restore in iTunes. The process gets to about 99% in iTunes and about 65% on the phone and then it just stalls. Waiting doesn't help(I've waited up to 4 hours). A quick call to tech support(2.5 hours) and they had me ready to take my phone in for repair or replacement, say what?

Their first attempt was to completely remove all traces of iTunes from my mac and do a fresh install of iTunes after a reboot. That didn't work and ya' know what the worst part was... they had me move the directory with all my backups to the trash. Now I know what I'm doing so I made a backup of all this stuff as we were going, but the tech didn't suggest doing that and for the standard user this would have removed any possibility of ever restoring from a previous backup. Bad Tech!!! FAIL

They had me edit my hosts file and remove the stuff that TinyUmbrella inserts, then reboot. FAIL

They had me try restoring from another computer. SUCCESS. The other computer had an old copy of iTunes 9 on it and I had just updated to 10.1 so I made the assumption that it was a problem with iTunes. Then I went back to my computer and destroyed my current iTunes 10.1 and used iTunes 9 to try again. FAIL

At this point I couldn't think of anything that would be interfering...oh wait... I use "Wi-Fi Sync". So I went to their site and got the "uninstaller". Ran it and then rebooted. SUCCESS

Their site states that it is "...now fully compatible with iTunes 10.1" and that you should uninstall "Wi-Fi Sync" before updating/restoring in iTunes and then reinstall "Wi-Fi Sync" when done with iTunes.

By the way, "Wi-Fi Sync" is an awesome concept and works great. Go buy it and sync without wires.